SYCLR (“SYCLR,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, use our bike search and comparison tools, create an account, save searches, compare bikes, or interact with our services.
SYCLR helps cyclists find and compare road and gravel bikes using fit-aware recommendations, listing information, rider preferences, and available bike details. Because our service may involve personal fit details, measurements, budget preferences, saved searches, and location-based search preferences, we want to be clear about what information we collect and how it is used.
SYCLR is a decision-support and shopping tool. It is not a professional bike fit, a medical service, a marketplace, a seller, or a broker, and it does not use your information to provide medical advice.
1. Information We Collect
We may collect the following types of information.
Information you provide
If you create an account or submit a form, we may collect information such as:
- Name and email address
- Login credentials or authentication information
- Account preferences and saved profile settings
- Messages submitted through contact or retailer forms
- Retailer inquiry details, such as shop name, location, and inventory information
Rider and fit information
To provide personalized bike recommendations, we may collect information you choose to provide, such as:
- Height and inseam
- Torso length, arm length, or shoulder width
- Known bike size
- Preferred riding position or comfort preference
- Rider type, experience level, or typical ride length
- Terrain preference and road or gravel bike preference
- Component, wheel, tire, brake, or shifting preferences
- Preferred brands or bike categories
This information is used to help estimate bike fit, compare listings, and provide more useful recommendations. SYCLR is not a medical service and does not use this information to provide medical advice.
Search, budget, and listing preferences
We may collect information related to your bike search, including:
- Budget range, used-bike openness, and budget flexibility
- Search location or ZIP code and search radius
- Saved searches, favorite bikes, and compared listings
- Filter and sorting preferences
Information collected automatically
When you use our website or services, we may automatically collect certain technical information, such as:
- IP address and approximate location derived from it
- Browser type, device type, and operating system
- Pages viewed, referring URLs, and source information
- Date and time of visits and log data
- Interaction data, such as clicks, page views, and feature usage
- Analytics and performance data
Cookies and similar technologies
We may use cookies, pixels, local storage, analytics tools, and similar technologies to:
- Keep the website working properly and remember preferences
- Understand how visitors use the site and improve performance
- Measure marketing or referral activity
- Protect against abuse or fraud
You can usually control cookies through your browser settings. Some features may not work properly if cookies are disabled.
2. How We Use Information
We may use information for the following purposes:
- Provide and improve the website, app, and bike search and comparison features
- Personalize and operate fit-aware recommendations based on the information you provide
- Save your measurements, searches, favorites, and comparisons where applicable
- Respond to inquiries and support requests, and communicate about your account or updates
- Understand site performance and product usage to improve content and product quality
- Maintain security and prevent fraud, abuse, or technical issues
- Comply with legal obligations and enforce our terms, policies, and rights
We do not use your rider measurements to provide medical advice, health diagnoses, or professional bike fitting services.
3. Guest Searches and Account Saving
SYCLR may allow visitors to browse or complete parts of the experience as guests. Guest search information may be temporary and may not be saved if you close your browser, clear cookies, switch devices, or your session expires.
If you create an account, you may be able to save information such as rider measurements, a fit profile, saved searches, favorite bikes, compared listings, and search preferences. Creating an account helps you return to your bike search later without re-entering the same information.
4. How We Share Information
We do not sell your personal information as a core part of our service. We may share information in the following limited situations.
Service providers
We may share information with vendors and service providers that help us operate our website and app, including hosting, analytics, authentication, email delivery, customer support, and security. These providers are expected to use information only to provide services to us.
Listing sources and affiliate partners
SYCLR may link to third-party retailers, marketplaces, or bike listing sources. If you click a third-party listing or affiliate link, that third party may receive information such as referral data or URL parameters. Their own privacy policies apply to their websites and services. Some links may be affiliate links, meaning we may earn a commission at no extra cost to you.
Legal, safety, and protection
We may disclose information if we believe it is necessary to:
- Comply with law, regulation, legal process, or governmental request
- Protect the rights, safety, or property of SYCLR, users, or others
- Detect, prevent, or address fraud, abuse, security, or technical issues
- Enforce our terms or policies
Business transfers
If SYCLR is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to appropriate protections.
5. Third-Party Links and Listings
SYCLR may display or link to third-party bike listings, retailers, marketplaces, websites, or services. We do not control those third parties and are not responsible for their privacy practices, content, pricing, availability, or policies.
Before making a purchase or submitting information to a third-party site, review that third party’s terms and privacy policy.
6. Cookies, Analytics, and Advertising
We may use analytics tools to understand how visitors use our website and services. These tools may collect information such as page views, browser type, device information, referring pages, approximate location, and interactions with site features.
If we use advertising or remarketing tools in the future, those tools may use cookies or similar technologies to help measure campaigns or show relevant content. Where required, we will provide appropriate notices and choices. You can control cookies through your browser settings.
7. Data Retention
We keep information for as long as reasonably necessary to provide our services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, and improve and secure our product.
- Guest search data may be temporary.
- Account data may be kept while your account remains active.
- Saved searches, favorites, and measurements may be kept until you delete them or request deletion, subject to legal or operational limits.
- Technical logs may be kept for security, troubleshooting, analytics, or abuse prevention.
8. Your Choices and Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Access the personal information we have about you
- Correct inaccurate information or request deletion of your information
- Request a copy of your information
- Opt out of certain data uses, or limit certain processing, where applicable
- Unsubscribe from marketing emails, if any, using the link in those emails
- Withdraw consent, where processing is based on consent
- Control cookies through your browser settings
To make a privacy request, contact us at hello@syclr.com. We may need to verify your identity before responding to certain requests.
9. California Privacy Rights
If you are a California resident, you may have specific rights under California privacy laws, including rights to know, access, delete, correct, and opt out of certain uses of personal information.
SYCLR does not currently sell personal information as a core part of our service. If this changes, or if applicable law treats certain advertising or analytics activity as a “sale” or “sharing,” we will provide required notices and choices. California users may contact us at hello@syclr.com with “California Privacy Request” in the subject line.
10. Children’s Privacy
SYCLR is not intended for children under 13 years old, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete the information.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, app, database, or internet transmission is completely secure, and we cannot guarantee absolute security.
12. International Users
SYCLR is operated from the United States. If you access the service from outside the United States, your information may be processed in the United States or other countries where our service providers operate. By using SYCLR, you understand that your information may be transferred to and processed in countries that may have privacy laws different from those in your location.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may notify you by updating the “Last updated” date, posting a notice on the site, or using other reasonable methods. Your continued use of SYCLR after an updated policy is posted means the updated policy applies to your use of the service.
14. Contact Us
If you have questions about this Privacy Policy or how SYCLR handles personal information, contact us at:
SYCLR
Email: hello@syclr.com
Website: https://syclr.com